Delivery & Returns

General Delivery Information

Once you have placed your order, please allow 3-5 working days for this to be processed. Our aim is to get the items processed within this time frame, however, factors such as stock availability and as we embroider and print most garments in house, there may be times it can take slightly longer than anticipated.

Should this extend past 7 days, we will call or email you to work on a solution that works for you so that you receive your order as soon as possible.

Once the order has been shipped or is ready for collection, you will be notified and provided with a tracking number where applicable.

Click and Collect

This is a free service we offer and currently allow collection from three locations which are:

• Walthamstow- Our main site located in Walthamstow Business Centre (E17 4SX)
• Hartley, Kent- Located at Hartley DIY store (DA3 8DS)
• Dunmow- Collection from Dunmow St Marys Primary school (only for parents of this school) or collection arranged through us for parents of Takeley or Helena Romanes schools)

Once you have received an email with details for collection, you will have 14 days to collect, before receiving a further reminder. Should the date exceed one month, your order will be placed back into stock, and a store credit of the order amount will be added to your account to be used online.

During the summer period, we are happy to extend this, however we must be notified in advance.

Delivery

We offer standard delivery via Royal Mail and all orders are shipped with the time frame of 3-5 working days, although most orders will reach customers within 2-3 working days.

Please allow up to 7 days for delivery, and if there has been no attempted delivery, or no update for the tracking, let us know and we will contact Royal Mail

The cost for this is £4.95.

Returns & Exchanges

We are happy to accept returns and exchanges on most items. Please find below the terms and conditions:

Key Points

• Items must be returned within 30 days of purchase in store or from the date received if ordered online.
• You must have a printed or electronic copy of the receipt.
• Items must have the tags attached and be in a re-saleable condition which includes but is not limited to:
  – Clean with no marks or odours- This includes odours from sources such as air fresheners, food, cigarettes, and other external odours.
  – No signs of wear or washing
  – No markings or names in any form on the garment.

• Items that have packaging already i.e., shirts, must be packed in the same way as when purchased. Failure to do so may result in the exchange or refund being rejected or reduced in amount.
• Any undergarments such as socks, tights and swimwear are exempt from any refunds or exchanges if they have been tried on.
• Full care instructions must be followed and if not, the item will be exempt for refund or exchange. These can be found both on the labels of garments as well as on the website for each individual item.

SpeedStitch reserve the right to refuse returns and exchanges if these conditions are not met.

Exchanges

Exchanges can be processed in store, or via post.

Should the amount of the new item be higher, we will need to charge this either instore or via phone. Any lower amount will be refunded to you via the same method used in the original transaction.

Should you wish for the new item to be shipped to you, a postage charge of £4.95 will need to be paid, or we can offer free click and collect.

Refunds

Refunds for both instore and online purchases will be processed in the same method as the original purchase.

Faulty Items

Although rare, we understand there are times where manufacturer faults will occur.

If you do experience this and feel it is a manufacturer error, please contact us as soon as possible with evidence or bring the item into store. We will examine the item and if any fault is found, we will arrange a replacement or refund.

Should we feel that the fault needs to be verified by the manufacturer, this will be done before a replacement or refund is issued.

Please note that we reserve the right to refuse a replacement or refund if it is felt that it is not a manufacturer error.

Non-returnable items

Currently we cannot accept returns or exchanges on sale items or any garment that has been personalised. Examples of these include leavers hoodies, Monogrammed items, and any garment outside of our standard size range.

General Delivery Information

We aim to have all print and embroidery work completed and items ready for delivery or collection within 7-10 working days.

Factors such as approval of artwork and supplier delivery may affect and extend this, however we will always update you with a new date.

Once the order is ready for dispatch or collection, we will call or email to inform you.

Click and Collect

This is a free service we offer, and orders can be collected from our site in Walthamstow Business Centre Monday-Saturday.

Should you need to make payment on collection, we can accept card and cash payment.

Delivery

Delivery is £10 + VAT or free on orders over £250.

Once shipped, please allow 3-5 working days for the items to reach you.

Should the parcel not arrive after 5 working days, please contact us and we will investigate this for you.

Returns and Exchanges

On all plain items, we are happy to accept these back for a return or exchange so long as they meet the following standards.

• Items must be returned within 30 days of purchase in store or from the date received if ordered online.
• You must have a printed or electronic copy of the receipt.
• Items must have the tags attached and be in a re-saleable condition which includes but is not limited to:
  – Clean with no marks or odours- This includes odours from sources such as air fresheners, food, cigarettes, and other external odours.
  – No signs of wear or washing
  – No markings or names in any form on the garment.

• Items that have packaging already i.e., shirts, must be packed in the same way as when purchased. Failure to do so may result in the exchange or refund being rejected or reduced in amount.
• Any undergarments such as socks, tights and swimwear are exempt from any refunds or exchanges if they have been tried on.
• Full care instructions must be followed and if not, the item will be exempt for refund or exchange. These can be found both on the labels of garments as well as on the website for each individual item.

SpeedStitch reserve the right to refuse returns and exchanges if these conditions are not met.

All refunds will be processed back to the method used on the original transaction.

When exchanging, items can be returned to us in person or by post. Should you wish the new items to be delivered via courier, we will require you to pay a further postage charge, otherwise you are welcome collect from us.

If there is any difference in price, either to us or to you, we will resolve this before any items are shipped or collected.

Non-returnable items

Although generally we are unable to accept returns or exchanged on items that have been personalised, there are some exceptions which include:

• Faults on the garment, such as marks, tears, missing parts such as buttons or fastening.
• Errors made by us on any print or embroidery work.