FAQs

Please find below answers to common questions regarding our embroidery & print services.

FAQs for Schools

Currently we require you to create an account or log in to an existing one when shopping with. This allows you to track your orders as well as keep record of past orders.

Our turnaround time is 5-10 working days. The length will depend on factors such as stock levels and if any personalisation has been added.

Although we hold a large amount of stock, there are times we may be out of a certain size or style and should this be the case, and it will take longer than the standard window, someone will be in touch to update you.

We currently offer both Click and Collect and standard home delivery. Full details of all services can be found in detail here.

We have a size guide available here which gives detailed instructions on how to measure for the best fit, as well as dimensions of all garments. Item specific guides can also be found on the product page.

If you cannot see the size, you need or need further assistance with sizing, you can contact us and we can advise you further.

We can cancel an order so long as we are notified as soon as possible. In the event of the order being shipped out via courier, we cannot cancel until the items have been returned to us.

We can make amendments to colour and size, again so long the order has not been shipped. If there is any additional cost on the new items, we will contact you to arrange payment.

Unfortunately, we are unable to add new products to orders.

On some occasions, we will part dispatch orders so that you do not have to wait to long for the whole order to be ready. We will always call or email you first to let you know and you will have the option to change size or colour where applicable, and then again once any further items are back in stock.

At present we can only offer a refund for items ordered online.
The returns policy can be viewed here.

FAQs for Business

Our minimum order value is £40 + VAT. This is for both embroidery and print.

We charge a one-off set up fee of £25 +VAT per design for embroidery and £20 for print.

This charge is for the digitisation/vectorisation of your design so that it can be read by our embroidery and print machines. This is a skilled procedure which can take many hours, depending on the design. We only charge this fee once so you will not have to pay this for any future orders which use the same design.

We aim to fulfil orders as quickly as possible but do allow 7 – 10 working days from approval of your artwork.

If you do need it sooner than this, please let us know at point of order so we can confirm that it is possible, taking into consideration factors such as set up time and ordering garments. Should anything change during the process, we will inform you with an update as soon as we are able to.

We offer a free collection service from our site in Walthamstow, 6 days a week Monday-Saturday and will email to let you know when they are ready

Alternatively, we can send via courier which carries a charge of £8.50+ VAT for orders under £250.

We will send an invoice to you once all quotes have been confirmed, you can then pay via BACS or card through the payment link on the invoice.

Alternatively, you can pay by card or cash upon collection. Please note we do not currently accept American Express.

All new designs that have been set up will be sampled and sent to you via email.

If you wish to see the physical sample, feel free to visit us at Walthamstow Business Centre or we can arrange to have it sent to you by post.

We will not proceed with any order until we receive your approval.

Please send your artwork to sales@speedstitch.co.uk in any of the following formats: jpg, pdf, eps, png, tiff, AI, bmp, cdr.

The best results come from higher resolution images.

You are welcome to come and visit us and we can take your details and what you wish to order and send this onto the sales team

Alternatively, email all your requirements to sales@speedstitch.co.uk and include any designs you want embroidered or printed in the correct format.

We must receive the following to be able to provide you with a quote:

  • artwork in the correct format
  • height & width dimensions of your designs in mm/cm as you would like them to appear on the garment.
  • font style & size of any text as you would like it to appear on the garment.
  • description of where on the garment you would like the designs placed (e.g. left chest, right arm, large back)
  • product codes, colours & quantities of any items from our catalogue you wish us to supply.
  • quantities & descriptions of your own garments that you will be supplying us with for embroidery or print (we may need to see these to ensure we can apply embroidery)

A member of our team will endeavour to get back to you with a quote, provided we have all required details, within 48 hours.

This is possible; however we will need to check first they are suitable to be embroidered or printed on, and we will let you know if there are any issues and work with you to find a solution. Alternatively, we have a wide range available to purchase in our catalogue which can be found here.

It is impossible for us to offer a quotation without seeing your designs. As every design is different, the stitch count will be different and therefore the price will be different. Please either fill in all fields in the ‘Get a Quote’ section on our website, or email your designs and requirements to sales@speedstitch.co.uk

Once the logo design has been set up, we keep it on our system for future use by you. Each design is set up uniquely by individual digitisers and created specifically for our machines which they will be embroidered on, so the file is a unique interpretation of your original design. If you would like to receive the digitised version of your logo, there is a £50 +VAT charge to release the digitised file which we will then email to you.

As soon as production has started on your garments, we will be unable to cancel your order. Please ensure any queries you have in relation to your order are dealt with prior to giving your approval which initiates the production process.

As soon as production has started on your garments, we will be unable to change your order. Please ensure you are certain about your requirements prior to giving your approval which initiates the production process. SpeedStitch will not accept any responsibility for mistakes realised after approval by the customer.

Customers must approve all quotes and samples in writing (by email) prior to production taking place. It is therefore imperative that you are fully satisfied before prompting us to go ahead with the embroidery. As soon as approval happens, production begins and once a customer’s unique design has been placed on a garment, it is impossible for us to offer any refunds.

We Are Open Monday-Friday 9am-5pm Saturday 9.30am-1pm