Delivery & Returns

Please Read – Back to School Season Update

Back to School is our busiest time of year, and we’re working hard to keep things running smoothly. We kindly ask that you read the information below before placing your order, especially during July, August, and early September.

We do our best to keep you informed, but we’re unable to guarantee next-day turnarounds or hold items indefinitely at peak times. Thank you for your patience and understanding.

General Delivery Information

Once you’ve placed your order, please allow 3–5 working days for processing. Most orders are completed within this timeframe, but during peak periods (particularly August and September), this may be extended due to increased demand and supplier lead times.

As many of our garments are embroidered or printed to order, some items may take longer. If we anticipate a delay of more than 7 working days, we will contact you to offer an alternative or find a solution.

You will receive an email notification once your order has been shipped or is ready for collection, including tracking details where applicable.

Delivery

We use Royal Mail Signed For delivery. During term time, most parcels arrive within 2–3 working days. Please allow up to 7 working days for delivery before contacting us.

Back to School Delivery Notes:

• Orders placed after 5th August may not arrive before the start of term.

• During August and September, please allow up to 14 working days for delivery.

• Standard delivery charge is £4.95.

If tracking has not updated after 7 working days, please get in touch and we’ll investigate with Royal Mail.

Click and Collect

Click and Collect is a free service available from the following locations:

• Walthamstow – our main site (E17 4SX)

• Hartley, Kent – Hartley DIY (DA3 8DS)

• Dunmow – Collection available at schools by prior arrangement in term time, or at O’Connells Variety, Angel Lane (CM6 1AQ)

You will receive an email once your full order is ready for collection. Please wait for this confirmation before visiting, as orders are only prepared when all items are available.

Back to School Click and Collect Notes:

• Please allow up to 5 working days for your order to be ready during peak periods (subject to stock availability).

• Orders must be collected within 14 days of notification.

• Orders not collected after one month may be restocked and refunded as store credit (unless otherwise agreed).

Returns and Exchanges

We’ve extended our returns and exchanges period for the Back to School season.

Valid for purchases made between 14th July and 30th September.

Items can be returned or exchanged either in-store or online, provided they meet the following conditions:

• Returned within 30 days of purchase or receipt

• Tags must be attached

• Items must be clean, unworn, and in a re-saleable condition

  • No odours (e.g. smoke, food, air fresheners)

  • No markings, names, or signs of wear or washing

  • Shirt packaging must be returned as received

Please note that some items are non-returnable (see below).

Exchanges

Exchanges can be processed in-store or by post. If the replacement item is of greater value, we’ll contact you for payment. If it’s of lesser value, a refund will be issued using the original payment method.

We can ship exchanged items for £4.95, or you can choose free Click and Collect.

Refunds

Refunds will be issued using the original payment method.

Faulty Items

If you believe you’ve received a faulty item, please contact us as soon as possible or bring the item into store. We will assess the fault and, where appropriate, offer a refund or replacement.

If needed, we may consult with the manufacturer before confirming whether the fault qualifies for a refund or replacement.

Non-Returnable Items

We are unable to accept returns or exchanges for:

• Sale or clearance items

• Personalised items (e.g. monogramming, leavers hoodies)

• Garments outside our standard size range

• Tried-on undergarments (including socks, tights, swimwear)

General Delivery Information

We aim to have all print and embroidery work completed and items ready for delivery or collection within 7-10 working days.

Factors such as approval of artwork and supplier delivery may affect and extend this, however we will always update you with a new date.

Once the order is ready for dispatch or collection, we will call or email to inform you.

Click and Collect

This is a free service we offer, and orders can be collected from our site in Walthamstow Business Centre Monday-Saturday.

Should you need to make payment on collection, we can accept card and cash payment.

Delivery

Delivery is £10 + VAT or free on orders over £250.

Once shipped, please allow 3-5 working days for the items to reach you.

Should the parcel not arrive after 5 working days, please contact us and we will investigate this for you.

Returns and Exchanges

On all plain items, we are happy to accept these back for a return or exchange so long as they meet the following standards.

• Items must be returned within 30 days of purchase in store or from the date received if ordered online.
• You must have a printed or electronic copy of the receipt.
• Items must have the tags attached and be in a re-saleable condition which includes but is not limited to:
  – Clean with no marks or odours- This includes odours from sources such as air fresheners, food, cigarettes, and other external odours.
  – No signs of wear or washing
  – No markings or names in any form on the garment.

• Items that have packaging already i.e., shirts, must be packed in the same way as when purchased. Failure to do so may result in the exchange or refund being rejected or reduced in amount.
• Any undergarments such as socks, tights and swimwear are exempt from any refunds or exchanges if they have been tried on.
• Full care instructions must be followed and if not, the item will be exempt for refund or exchange. These can be found both on the labels of garments as well as on the website for each individual item.

SpeedStitch reserve the right to refuse returns and exchanges if these conditions are not met.

All refunds will be processed back to the method used on the original transaction.

When exchanging, items can be returned to us in person or by post. Should you wish the new items to be delivered via courier, we will require you to pay a further postage charge, otherwise you are welcome collect from us.

If there is any difference in price, either to us or to you, we will resolve this before any items are shipped or collected.

Non-returnable items

Although generally we are unable to accept returns or exchanged on items that have been personalised, there are some exceptions which include:

• Faults on the garment, such as marks, tears, missing parts such as buttons or fastening.
• Errors made by us on any print or embroidery work.